Letter from Thames Water
Our work in your area
I’m writing to let you know about our work in your area. As you know, our tankers have been in the area over recent weeks due to high flows in our sewer network. Further investigations have shown there are additional issues, which I’ve detailed below.
Although the tankers were in situ, our customers were still experiencing loss of facilities. Therefore, to control the flows, we’ve needed to set up an over pump on the junction of Gosmore Lane and Gosmore Walk. This has allowed us to undertake a camera survey of the sewers and we’ve found a defect, which is contributing to the drainage problems. In addition, investigations are being carried out at the sewage pumping station (SPS) to ensure this is also operating as it should be.
How will this affect you?
You may notice an increase in noise and movement in the area, from our tankers and as our investigations progress. We will try to keep any disruption to a minimum and we’d like to thank you for your patience at this time.
Our tankers and over pump will need to operate in the area 24 hours a day to manage the flows and prevent any flooding to our customers and pollution to the environment.
Our investigations will continue at both our SPS and sewer network. A repair will also be required where the defect is located, which will be carried out by our contractors Cappagh. This work will need to be assessed, so they can understand any specific requirements that are needed to carry out the repair, such as traffic management. Once this has been done, we’ll be able to update you further.
We’re here to help
If you have any questions about the above, please call our 24-hour customer centre on 0800 316 9800 quoting your address and reference number BB358611.
Following a sewer collapse in Gossmore Lane there is increased tanker activity in Marlow